Lost or Delayed Baggage Compensation

You need to complete a form called a PIR (Property Irregularity Report) immediately after noticing the incident. This is done at the Lost & Found office at the airport.

It is much more difficult. The PIR form is essential to prove that the baggage was lost or delayed. Without it, the airline may refuse the request due to lack of evidence.

For delayed baggage, the claim must be submitted within a maximum of 21 days from the date the baggage was made available to the passenger. For damaged baggage, the deadline is 7 days from receiving it. For lost baggage, you have 2 years from the scheduled arrival date of the flight.

The responsibility usually lies with the last airline that operated the flight. However, depending on the circumstances, multiple companies may be involved.

After 21 days, delayed baggage is considered lost. You can then claim compensation for permanent loss, not just for delay.

No. If the baggage is delayed, you can immediately claim reimbursement for urgent expenses (clothing, toiletries, medication). You don't need to wait for the loss declaration.

If the hand luggage was taken over by the company's staff (e.g., at the boarding gate) and then lost or damaged, the airline's liability is similar to that for checked baggage.

Only if you declared the value of these items in writing when handing over the baggage and paid the declared value fee. Without this procedure, the compensation is limited to the standard limit.

Necessary expenses are accepted, such as clothing, toiletries, baby products, urgent medication, etc. Luxury or unjustified products may be refused.

You can request a repair or compensation proportional to the damage. It is recommended to take photos and request a damage assessment from an authorized service center.

You need to present receipts, invoices, or bank statements that prove the value of the goods in the baggage. Estimates without official documents may be rejected or reduced.

No, under the Montreal Convention, compensation is limited to proven material damage. Stress or discomfort are not covered, unless you go to court under other regulations.

Yes. You can claim compensation from both, but you cannot be doubly compensated for the same damage. The insurance may supplement the compensation offered by the airline.

The airline may offer vouchers or miles, but you have the right to refuse and request monetary compensation, according to the law.

Such indirect damages are not covered by the Montreal Convention. You can try to obtain damages in court, but they are not subject to standard compensation.

It is not mandatory, but collaborating with a specialized platform like ClaimBee significantly increases your chances of success, especially if the company refuses the request.

You must report the missing items immediately, ideally with photos and proof of the value of the missing items. The company is also responsible for theft or partial losses.